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Lessons In Leadership

Recently, on my birthday, I had a profound experience. A BIGGBY COFFEE owner-operator (franchisee) had requested a sit down. “I need to clear the air,” he told me during a call the day before, “Using the ‘F’ word last week was upsetting to me, my wife and some of my people.” I agreed to get …more

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FOX 17 Interview with Michael McFall

FOX 17 in West Michigan interviews BIGGBY COFFEE Co-CEO and Grind Author Michael McFall in advance of the business book’s release.

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TV20 Interview with Michael McFall

Anne Marie LaFlamme of TV20 interviews BIGGBY COFFEE Co-CEO and Grind Author Michael McFall in advance of the business book’s release.

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My First “Grind” Reader Call

People who have read Grind may have noticed that I put my personal cell number in the book. Well this morning, less than two weeks after launch, the first reader called me! The conversation we had was invigorating and inspiring—a milestone moment that I couldn’t wait to share with you.

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