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Lessons In Leadership

Recently, on my birthday, I had a profound experience. A BIGGBY COFFEE owner-operator (franchisee) had requested a sit down. “I need to clear the air,” he told me during a call the day before, “Using the ‘F’ word last week was upsetting to me, my wife and some of my people.” I agreed to get …more

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My 20 Questions for Forming a Business Partnership

While being in a business partnership can be highly rewarding, no amount of success can be had unless all parties involved are transparent and on the same page before starting. I have been co-CEO of BIGGBY COFFEE® with my partner, Bob Fish, for more than twenty years, and he is one of the most important …more

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Why Your Attitude is Everything in Business

Imagine what it would feel like to be at work and have your boss crying next to you. He’d tell you that it was all too much. That he couldn’t face the rest of the day and wasn’t sure if he and the department were going to be around in 90 days and, for that …more

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In business, there are no shortcuts. I don’t care what you do, if you want to be great at it, you need to spend many years pushing yourself and learning. Think about doctors and lawyers. Doctors spend the better part of a decade in school. Lawyers don’t focus on anything other than law for the …more

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