My 2019 TEDxDetroit Talk on how conscious capitalism led me and my BIGGBY COFFEE partner, Bob Fish, to our company’s current vision and purpose. Grind readers will get a ton of insight from this talk!
Recently, on my birthday, I had a profound experience. A BIGGBY COFFEE owner-operator (franchisee) had requested a sit down. “I need to clear the air,” he told me during a call the day before, “Using the ‘F’ word last week was upsetting to me, my wife and some of my people.” I agreed to get …more
Imagine what it would feel like to be at work and have your boss crying next to you. He’d tell you that it was all too much. That he couldn’t face the rest of the day and wasn’t sure if he and the department were going to be around in 90 days and, for that …more